FAQ

I need my order ASAP. Do you offer in store pickup?

Yes! Order before 5 pm and pick up that same day. Our store hours are as follows: Mon-Sat 11-7 // Sun 11-5

Do you have any store locations?

Yes! We have our store in the Miami-Dade area and we invite you to stop by.

Our boutique location is:

3115 COMMODORE PLAZA
COCONUT GROVE, FL 33133

Can I return an item to your store?

Yes! We offer free returns at our store in Coconut Grove. Please bring in the filled out return form with your return. You can choose to get a store credit online or in store.

When will my order ship?

Please allow 1-2 business days for your order to be processed and shipped. Orders are not shipped weekends or holidays. Orders placed after 2 pm will be shipped the following 1-2 business days. 

Where is my order confirmation?

As soon as your order is placed, and then again when your order ships, you should receive an email confirmation to the email address you provided when placing the order. If for some reason you did not receive an email, please check your spam folder and add nikkisbeachhouse@gmail.com to your safe sender list. You can also check your order status by signing into your account on our website.

My order status says "in progress" - what does that mean?

It means we have successfully received your order, and once your order is shipped you will receive a tracking number. Your order status will then change to "shipped." 

I just placed an order, can I add another item to it?

Unfortunately we cannot add items to an existing order. Please place a new order for the item and then email us at nikkisbeachhouse@gmail.com. We will be happy to waive shipping on this additional order if your order has not been shipped.

I need to change my order. How can I do it?

Unfortunately orders that have already been placed cannot be changed or cancelled. Please be a mindful shopper.

I need to add a discount/gift card to my order. How can I do it?

Discount codes/gift cards must be input at the time of checkout. Our system does not allow us to manually adjust any costs on orders that have already been placed, and it does not allow us to apply a discount code to a previous order.

My order came damaged/I received the wrong item. What is the next step?

Items go through review before being shipped out to you to ensure there are no damages. But please keep in mind, we are humans too! If you for any reason do receive a damaged item, please email nikkisbeachhouse@gmail.com and you will either be sent a replacement, or a store credit will be issued. WE DO NOT ISSUE REFUNDS FOR DAMAGES.

How long does it take to process my store credit?

Please allow 2-5 business days to process your store credit. We will email you the store credit in the form of a discount code. This code never expires.

Can I return or exchange items that were purchased on sale?

All sale or discounted items are final sale. We do not accept returns of sale items.

How can I exchange an item?

You can request a prepaid return label, or use your own. If the item is returned, the cost of the return label will be deducted from your store credit. Then, we will gladly issue a store credit in the form of discount code for any regular priced item that is unworn, unwashed and in perfect condition within 14 days of delivery of your package. You may apply it to any item on our website. Store credits never expire. Please reference our RETURNS PAGE to review our entire return policy.

I have a store credit, how do I use it?

Store credits are issued in the form of a discount code, which is emailed to you. Store credits never expire. Once you are ready to shop and use your store credit, enter the discount code at checkout. If you need further assistance please email us at Nikkisbeachhouse@gmail.com

Lost/stolen packages:

Shipping + handling charges are non- refundable. We send all packages insured, on us. If for any reason your package is lost, please contact us at nikkisbeachhouse@gmail.com and we will respond with instructions within 48 hours. *PLEASE NOTE: Nikki's Beachhouse and any shipping company we use are two separate entities. Nikki's Beachhouse is not responsible for lost, stolen, and delayed shipments. 

Disputes:

If for any reason you dispute a legitimate charge from our company, you forfeit your right to a store credit/refund. NO EXCEPTIONS.

Thank you so much for supporting our small business!

Xoxo,

NBH Team